Removing your sign-in

You do not sign up to Crewright yourself: the company you work for puts you on it, and you sign in with your mobile number. You can still ask for your account to be deleted at any time, in any of these ways.

1. In the app

Open Account (top right), then Delete my account, then Yes, delete my account. Your request goes straight to your company’s office and to us, and the app confirms it has been sent. Your sign-in and personal details are removed within 30 days, and we tell you when it is done.

2. Ask your company

Ask the office at the company you work for to take you off Crewright. Once they do, your sign-in stops working straight away.

3. Or email us

Email support@crewright.com.au with your name, the company you work for, and the mobile number you sign in with. In the app, Account, then Email us instead starts this email for you. We check it is your number, tell your company, and write back to say what has been removed.

What is removed

• Your mobile number, email address and home address.
• Your sign-in: you can no longer sign in, on any phone.
• Your phone’s notification address, so nothing more is sent to it.
• Your ticket photos and any other documents you or the office added.
• Your messages with the office, both ways, and the photos sent with them.

You are also marked as no longer working through the company, and the record shows who removed your details and when.

What is kept

• Your name on your hours, timesheets (with any signed docket), pay and invoice records. Australian employers must keep pay and time records for seven years; they are kept for as long as the law requires.
• The record of which tickets you held and when they expired, without the photos.
• Your date of birth, if your licences were checked, kept with the record of those checks for 12 months (or the longer period your company has set) after you stop working through the company, then deleted.
• If you were paid through Crewright: your tax file number declaration and super fund, kept with your pay records for seven years after your last pay, then destroyed; your bank account, kept for 3 months (or the longer period your company has set) after you stop working through the company, then deleted. They stay encrypted and are seen only by office staff given payroll access. If you were never paid, they are deleted when your details are removed.

We will tell you what was removed and what was kept.