Privacy

Who we are

Crewright is software made and run by Seizan Pty Ltd, in Perth, Western Australia (“we”). Labour hire companies use it to take orders from their clients, book workers onto jobs, and record the hours worked. Workers use the Crewright app on their phone to see the work they are offered and booked for, put in their hours and send photos of their tickets.

If you are a worker, the company you work for decides what is kept about you and puts you on Crewright. We hold and look after that information for them, and use it only to run Crewright for them.

What the app collects

• Your mobile number: you sign in with it, and we text a sign-in code to it.
• Your name: from your company’s records, shown to you in the app.
• Your date of birth: asked once, with the app terms, if your company does not already hold it. It is needed to check your licences with the issuing authorities.
• Your pay details, if you enter them: your tax file number declaration, super fund and member number, and the bank account your pay goes to. Your tax file number and account numbers are stored encrypted; the app shows only the last digits once saved. Only office staff given payroll access can see them, and your tax file number is used only for your tax and super, as the law allows. You do not have to give your tax file number, and it is not an offence not to. If you have not given it within 28 days of starting, your company must take tax from your pay at the highest rate. Your company asks for it under tax law and passes it to your super fund as super law allows. It is kept only as long as tax law requires, then destroyed.
• Your choice about texts: whether your company may text you about work that may suit you. You can change it under Account in the app.
• Photos you choose to send: of a licence, a ticket or a signed docket. The app only opens the camera or your photos when you ask it to.
• What you put in: your hours, breaks, allowances, signature, days you are away, your answers to offers, and your messages to the office.
• Your sign-in: an account number that links you to your record.
• Your phone’s notification address: only if you turn notifications on, so we can tell you about new work and messages.

The app does not ask you for your location, contacts, microphone or health information, or collect your browsing or search history, and it takes no payments. It has no advertising. On Android phones, Google’s card-reading component sends Google basic details about the phone and app (model, version, performance): never your photos or what they say. Nothing in the app tracks you across other companies’ apps or websites.

What your company keeps about you

Besides what you put in the app, your company keeps the details it needs to place you on work: for example your licences and tickets and when they expire, the work you are booked for, the hours you worked and what is paid for them. If a clinic sends your company a medical or drug and alcohol result, it is filed on your record and seen only by office staff given access to medical results. Your company is the one to ask about these records.

Office staff and clients

For people who use Crewright at a labour hire company, we hold their name, email address and what they do in Crewright. For people at a company’s clients who approve timesheets, we hold their name, email address and their decisions. When a supervisor signs your hours on your phone: their name, role and signature. Changes in Crewright are recorded with who made them, so a company can see what happened and when.

Why we use it

• To let you sign in, and to show you your offers, bookings, schedule and messages.
• To record your hours, so your company can pay you and charge its clients.
• To check your tickets are current for the work you are booked for, including with the authority that issued your licence, as you agree to in the app terms.
• To pay you, if your company runs its pay through Crewright: your tax, super and bank details.
• To tell you about new work and messages, if you turn notifications on.

We do not sell it, and we do not use it for advertising.

Who else handles it

We use these services to run Crewright. Each handles information only to provide its service to us:

• Supabase: the database and stored files (photos and documents), in Sydney, Australia.
• Vercel: runs the Crewright website, in Sydney, Australia, through a network that may pass through the United States.
• Twilio: sends sign-in codes by text.
• Amazon Web Services: sends email.
• Expo: delivers notifications to your phone, if you turn them on.
• GitHub: keeps our encrypted backups.

Twilio, Expo and GitHub handle information in the United States, and Amazon Web Services may send email from outside Australia. Your company sees what you send it; other companies using Crewright never see your records.

Keeping it safe

Information travels encrypted between your phone and our servers. Each company’s records are kept apart, and inside a company what a person can see depends on their role. Workers see only their own records.

How long we keep it

We keep it while your company uses Crewright for you. When your details are removed, your mobile number, email and home address, sign-in, notification address, ticket photos and documents, and messages and their photos are deleted. Your name stays on your hours, timesheets, pay and invoice records, which Australian employers must keep for seven years. If you were paid through Crewright, your tax file number declaration, super fund and bank account are kept with those records only as long as the law requires. Your date of birth is kept with the record of your licence checks. See Removing your sign-in.

Seeing, correcting or removing it

Ask the office at your company, or email support@crewright.com.au. To have your sign-in and details removed, see Removing your sign-in.

Questions and complaints

Email support@crewright.com.au. If you are not happy with our answer, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Children

Crewright is for people at work. It is not meant for children.

Changes

If this page changes, the date at the bottom changes with it.